Administration Officer - Technical Operations

Synopsis Performs and supervises a wide range of administrative activities or services function including but not limited to office administration, maintain departmental trackers, dashboards, manpower records, and operational reports to provide accurate performance visibility and management oversight. Consolidate information across shifts and teams, monitor delays, findings, and outstanding actions, and ensure timely follow-up, escalation, and reporting to management. Accountabilities Provides end-to-end processing of data and ensures compliance with set standards and procedures Receives, analyses and addresses functional enquiries and provides first line of problem resolution within well-defined guidelines and procedures Prepares both routine and non-routine reports Maintains data and records ensuring proper archiving according to internal procedures and requirements Uses a number of software applications to deliver work requirements Highlights and suggests possible improvements to processes and procedures Liaises with internal and external customers and stakeholders to ensure proper support and business engagement on different activities. Leads a small team of admin level staff Handles more varied and volume work activities usually involving Usually has more frequent internal and external interactions Education & Experience High school plus 3 years work experience or a Bachelor degree with 1 year of relevant experience required. Proven hands-on experience in office administration, maintaining operational trackers, dashboards, manpower records, and departmental reporting within a fast-paced operational environment. Strong proficiency in Microsoft Office Suite, particularly Excel (data analysis, and reporting), PowerPoint, and other business systems, with the ability to prepare accurate management reports and monitor operational performance. Proven ability to manage multiple priorities, coordinate with internal and external stakeholders, maintain records and compliance requirements, drive timely follow-up on actions, and support process improvement initiatives; aviation operations experience is an advantage. 1. Quality, Safety & Compliance Management