Call Center Agent
About the role
Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience. As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs. As a Call Center Agent, you will be responsible for handling high volumes of inbound calls and outbound calls whilst working closely with the field sales team. In this role, you will: Handle high volumes of inbound calls and enquiries from numerous channels. Meet our customer SLA’s to ensure customer satisfaction. Handle outbound calls to target potential customers and meet conversion quotas and KPIs. Handle calendar appointments for the field sales team. Manage customer complaints, escalate to the relevant stakeholders, and ensure accurate reporting. Handle customer enquiries and emails. Requirements A minimum of secondary education. Arabic speaker. A minimum of 12 months of experience working in a call centre/telesales role. Experience in a fast-paced role requiring continuous multitasking (you will handle a constant stream of inbound calls whilst also answering customer emails) and a stream of inbound calls while also having to answer client WhatsApp messages. Well-versed in customer service and training techniques with the ability to learn quickly. Excellent written and verbal communication skills in English. Strong closing skills. Strong customer service attitude, work ethic, and a drive for success. Ability to multitask, prioritise, and manage time effectively & efficiently. Have a passion for helping others. Flexible with working hours. Available 6 days a week and potentially Fridays Hard-working, willing to go above and beyond to deliver. Team player. Benefits A fast-paced, high-performing team. Multicultural environment with over 60 different nationalities Competitive Tax-free Salary Comprehensive Health Insurance Annual Air Ticket Allowance Employee discounts at multiple vendors across the Emirates. Rewards & Recognitions Learning & Development opportunities Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #UAEdubizzle