Contact Centre Agent

abu_dhabiOn-siteFull-time

About the role

Deliver exceptional customer support by attending to calls and providing first-call resolution, ensuring compliance with company standards and procedures. The role aims to optimize customer satisfaction while achieving individual revenue and service targets. Key Responsibilities First Call Resolution
Handle customer enquiries and provide support for the Online Booking Engine (OBE), including reservations, ticket issuance, and re-issuance. Customer Service Standards
Maintain high-quality interactions across calls, emails, and queues to build customer confidence, satisfaction, and loyalty. Revenue & Service Targets Consistently achieve individual performance goals, contributing to overall team and departmental success. Process Improvement
Support the adoption of new technologies and work methods to enhance efficiency and service quality. Continuous Learning Stay updated on products, services, policies, and procedures; proactively enhance technical expertise. Data Protection Safeguard customer and staff information, ensuring confidentiality and accuracy in all bookings. Cross-Department