Design Strategy Manager

Design Strategy Manager leads identification, articulation and development of strategic design opportunities and initiatives for the end-to-end guest journey. The role collaborates closely with multiple stakeholders from brand, guest insights, ground operations and crew & service to translate brand strategy into tangible experience design opportunities in every touch point of the guest journey. The role requires an ability and proven track-record of translating Brand and Customer Insights into compelling design strategies and tangible outcomes.  Strategic

Mindset

The candidate needs to see the big picture to form a strategic narrative across multiple experience touchpoints and clearly articulate and communicate the strategies and opportunities for guest benefit.  Solution

Oriented

The strategies need to be grounded in operational realities and lead to implementable solutions both in the short and long term.

Collaboration

The role requires a highly collaborative and proactive mentality to align with multiple stakeholders. 1. Translation of brand into experience design strategies for the end-to-end guest journey