Duty Manager

We are currently seeking a Duty Manager to join our vibrant team. At Radisson Dubai Damac Hills, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. As a Duty Manager you bring a heightened sense of responsibility, a focus on delivering exceptional service, and a dedication to ensuring a seamless and secure guest experience to our dynamic Front Office Team. Ensure all guests are being treated in an efficient and courteous manner and that all Radisson standards are met Responsible for training, coaching and mentoring new joiners

• Ensure all Front Office quality standards are complied with and that policies and procedures are consistently in check
• Coordinate activities with other departments in order to facilitate increased levels of communications and guest satisfaction. Assist in the daily maintenance of room inventory to achieve optimal levels of revenues while maintaining high levels of guest experience Supervise the activities and the service levels of the concierge, one touch service, and front desk divisions to maximize the use of Hotelkit in the property. Responsible for Radisson Rewards membership program and ensure that all guests who are members are appropriately recognized and meeting all Radisson standards. Drive Radisson brand standard programs with continuous training and initiatives within the Front Office team. Drives the Front Desk Up-selling Program Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments