Front Office Service Manager
About the role
We are Hiring Saudi Nationality for the Front Office Service Manager the position plays a crucial role in providing exceptional guest experiences by creating a welcoming and hospitable environment in the lobby area. The primary responsibilities include meeting guests in the lobby, making courtesy calls, and gathering guest reviews to enhance guest satisfaction. Meet and
Greet
Welcome guests as they enter the lobby, providing a warm and friendly greeting. Assist guests with inquiries, directions, and any other assistance they may require and to give a memorable fond farewell to the guest during check-out. Courtesy
Calls
Make courtesy calls to guests to ensure their stay is comfortable and to address any issues or requests they may have. Provide assistance in making reservations for dining, transportation, or other services. Guest
Reviews
Gather feedback from guests regarding their stay and experience at the hotel. Record guest reviews and ratings to identify areas for improvement and ensure guest satisfaction. Customer