Guest Service Agent

Welcome and check-in guests, ensuring a smooth and personalized arrival experience Handle guest inquiries and requests promptly and efficiently Process check-outs and manage billing accurately Provide information about hotel amenities, local attractions, and services Interact with different departments on a daily basis to ensure that our guests have a seamless experience Assist with concierge duties, providing guests with personalized recommendations and ensuring their needs are met promptly and efficiently Maintain a clean and organized front desk area Ensure compliance with hotel policies and safety procedures Participate in training sessions and team meetings to enhance service quality. Excellent communication skills with a friendly and professional demeanor. Fluency in English & Arabic; additional languages are a plus. Strong customer service orientation with a passion for creating memorable guest experiences A friendly personality paired with professionalism and a high standard of personal presentation Detail-oriented with the ability to multitask in a fast-paced environment Collaborative team player with a positive attitude Creative problem-solving skills to address guest concerns effectively Proficiency in hotel management software, preferably Opera or similar POS systems Basic computer skills and ability to learn new technologies quickly Flexibility to work various shifts, including evenings, weekends, and holidays Knowledge of Brisbane City and surrounding areas to provide local recommendations High school diploma or equivalent; hospitality-related degree is a plus Open manual driver’s license Previous experience in hospitality or customer service is preferred Guest Service Agent for Mercure Abu Dhabi Downtown