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Head Hostess
DubaiOn-siteFull-time
About the role
KEY ROLES & RESPONSIBILITIES
- To be accountable for the smooth operation of each reservation and reception shift Maximizing revenue opportunities Consistently exceed guest expectations
- Develop a motivated and high performing team, committed to delivering clear goals
- Develop a positive, direct and open relationship with all colleagues Management and ownership of LPM’s customer relationship initiatives
- To conduct on the job as well as off the job training for the reception team
- To maintain a good presentable composure on the floor at all times
- Support delivery of menu implementation timetable
- Support timely administration of correspondence
- To manage the scheduling of employees in line with varying business levels in order to maximize productivity and minimize payroll costs Proactive in highlighting recruitment needs and actively involved in the selection process Create user-friendly organized filing systems
- Develop and agree with the General Manager, a calendar of training requirements Delivery of a consistent and effective appraisal process Identify development needs and opportunities within the department