HOP Team Leader
About the role
HOP
Team Leader Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Site Operations team powers the physical side of our marketplace through HOP (our rapid grocery delivery service) and Editions (our network of delivery-only kitchens). From launching new sites to ensuring operational excellence across markets, we combine retail and hospitality expertise with operational rigour. If you thrive in hands-on environments and want to help redefine how food and groceries reach customers—come join us on the ground. We’re looking for a HOP Site Team Leader to join our Dubai team. In this role, you’ll help us support Site Management in achieving the highest performance possible within their respective site. This includes maximising customer satisfaction, optimising productivity, maintaining strong stock accuracy, and tightly controlling inventory, and minimising all wastage. The Site Team Leader must also contribute to a positive and cooperative working environment for all colleagues, ensuring at all times that the tasks they are completing and delegating are done in a safe, legal, and compliant manner. The Site Team Leader is responsible for running their shift most efficiently and effectively delivering operational excellence.