Income Auditor

The Income Auditor is responsible for ensuring the completeness, accuracy and integrity of all hotel revenue transactions. The role conducts daily audits of revenue generated across all hotel departments, reconciles revenue against supporting systems and documentation, identifies discrepancies and ensures that all income is accurately recorded and reported in accordance with hotel policies, internal controls and brand standards. Key

Responsibilities

Daily Revenue Audit

• Conduct the daily audit of all hotel revenue transactions and ensure revenue is accurately recorded in the appropriate accounts. Review and reconcile daily revenue generated from Rooms, Food & Beverage, Spa, Recreation, Retail and other revenue-generating outlets. Verify that all transactions recorded in the Property Management System (PMS), Point-of-Sale (POS) systems and other relevant systems are complete and accurate. Review daily revenue reports and supporting documentation for accuracy and completeness. Investigate and follow up on discrepancies, unusual transactions, adjustments and variances. Ensure all revenue is posted to the correct department, outlet, account and revenue code. Revenue Reconciliation & Controls Reconcile daily revenue between PMS, POS, payment systems and the General Ledger. Verify cash, credit card, city ledger and other payment transactions against supporting reports. Review credit card settlements and ensure discrepancies are identified and followed up. Verify complimentary rooms, house-use rooms, allowances, rebates, discounts, voids and adjustments. Ensure all discounts and complimentary transactions are appropriately authorized. Review and verify package inclusions, room charges, meal plans and other revenue components. Monitor revenue adjustments and investigate unusual or irregular activity. Ensure proper controls are maintained over all revenue-generating transactions. Night Audit Review Review Night Audit reports and ensure all relevant revenue has been captured accurately. Verify that the Night Audit process has been completed correctly and that all required reports are available. Review exceptions generated during the Night Audit process and coordinate with the relevant departments for resolution. Ensure any outstanding issues are followed up and resolved in a timely manner. Cash & Credit Card Controls Verify daily cash collections and cash deposits against system reports. Review cashier summaries and ensure cash overages or shortages are properly investigated and documented. Reconcile credit card transactions against system postings and settlement reports. Follow up on declined, missing or disputed transactions where applicable. Ensure payment transactions are correctly classified and posted. Accounts Receivable & City Ledger