Operation Executive
About the role
Job Summary We are looking for a proactive and detail-oriented Operations Executive to support and manage daily business operations, ensure smooth workflow across departments, and maintain high standards of service delivery. The role requires strong organisational, coordination, and problem-solving skills, with the ability to monitor operational performance, resolve issues, and ensure that business activities are completed efficiently and in line with company objectives. Key Responsibilities 1. Daily Operations Management Oversee daily operational activities to ensure smooth and efficient business operations. Monitor daily workloads, task allocation, and workflow to ensure activities are completed within established timelines. Coordinate with different departments and service centres to ensure operational requirements are met. Identify operational challenges and take appropriate action to minimise delays and disruptions. Ensure that operational procedures and company policies are followed consistently. 2. Performance Monitoring and Reporting
- Monitor operational performance against established KPIs, targets, and service-level agreements (SLAs). Prepare daily, weekly, and monthly operational reports for management review. Track productivity, transaction volumes, pending tasks, and service delivery performance. Identify performance gaps and recommend practical improvements. Follow up with relevant teams to ensure that operational targets are achieved. 3. Team Coordination and