Operations Officer
About the role
The Operations Officer - Corporate ensures effective appointment scheduling, team dispatching, and execution of the pest management services as per Rentokil Boecker® standards. He/ She works with a Client-Oriented attitude in order to offer an exceptional client experience. Rentokil Boecker® Operations Officer - Corporate is held accountable for the below job responsibilities: ● Implement the standards set in Rentokil Boecker® Operations Manual. ● Schedule appointments as per client’s availability. ● Arrange a proper dispatching for all teams. ● Follow up on pending appointments if any and set a monthly plan to keep them to a minimum. ● Ensure that chemicals and non-chemical products are always available in adequate quantities for each team and monitor their consumption. ● Prepare daily schedules for on-site technicians and guarantee that the treatment is executed as per the programmed work schedule. ● Arrange and confirm distribution of promotional items as per the marketing calendar. ● Communicate with the sales department regarding new clients; check and sign the Survey Sheet. ● Handle call backs and solve them within 48 hours. ● Follow up on the Call Back report. ● Ensure all vehicles have Rentokil Boecker® warning signs (Fumigation, Floor warning signs, etc.), bait stations’ service records and other labels. ● Generate and submit the assigned reports to concerned management. ● Handle the client’s data accurately and timely on Rentokil Boecker® systems. ● Review submitted treatment reports and take action when deemed necessary. ● Perform CVCs (Customer Voice Counts) and field audits to ensure Health and Safety Standards are properly applied. ● Schedule yearly pest control treatments and follow up on their execution. ● Liaise with and advise clients on pests, sanitation and pest proofing recommendations, pesticide and pest control treatments including information on control strategies appropriate to each situation. ● Advise technicians on pending payments to be collected from clients. ● Prepare an overtime report and submit it to the Operations Manager for approval. ● Assist the Operations Manager in preparing and delivering training sessions when needed. ● Attend monthly Operations meetings, recommend and highlight call backs, problems and conflicts. ● Act as a PMP ambassador and enhance communication between PMP and other team members. ● Handle all PMP related requests (leaves, loans, uniforms, certificates...) and communicate them to concerned parties. Requirements ● A Female, Arabic Speaker candidate shall be considered ● At least 2 years of experience in operations or relevant field. ● Effective decision making and problem-solving skills. ● Excellent verbal and written communication skills. ● Remarkable attention to details. Benefits ● 22 vacation days per year ● medical insurance class A ● 1 ticket per year to visit home country