Qualtiy Coordinator

Rentokil Boecker® Quality Coordinator is held accountable for the below job responsibilities: ● Conduct basic internal audits on the sales and operations department and identify non-conformities in the processes. ● Provides, compiles and reports accurate data to management for internal use upon request. ● Verifies accuracy of client files to determine eligibility, and accuracy reporting according to the company guidelines, policies and procedures. ● Handles data collection with high sensitivity of all methods: courtesy calls, CVC, call back follow up call, audit calls, and courtesy visits. ● Receives client complaints and call back data, communicates and follows up with concerned stakeholders to ensure client satisfaction. ● Records accidents at clients’ premises and identifies root causes in order to avoid their reoccurrence. ● Performs internal audits on operations departments of all LOBs and identifies non conformities in processes and matters of system data entry, contracts, pending appointments, client’s complaints and other functional tasks. ● Address the non conformities reports to the Quality Manager to take action. ● Generates and handles the distribution of Quality Certificates to clients. ● Implements the client feedback system by requesting written feedback and testimonials through various media. ● Maintains data entries and data integrity on Rentokil Boecker® systems. Requirements ● Bachelor’s Degree in Business Administration or equivalent ● At least 1 year of experience in relevant field ● Proficiency in English is a must. Arabic is a plus ● Computer