Senior Avaya Engineer (Oceana hands on experience required)

We are seeking a highly specialized Avaya Engineer with extensive experience in enterprise-grade telecommunications and advanced unified communications. This role focuses heavily on omnichannel contact center environments, specifically leveraging Avaya Oceana and the Avaya Aura suite. The ideal candidate will drive system customization, execute complex API integrations with CRM platforms, and ensure the seamless operation of Avaya Workforce Management (WFM) solutions to optimize contact center performance. Key Responsibilities •    Contact Center & Oceana

Deployment

Design, implement, and manage advanced contact center infrastructures, serving as the subject matter expert for Avaya Oceana and omnichannel routing solutions. •    Avaya Aura

Administration

• Maintain and troubleshoot the core Avaya Aura ecosystem, including Communication Manager (CM), Session Manager (SM), System Manager (SMGR), and Avaya Experience Portal (AEP). •    API & CRM Integration: Lead the integration of Avaya systems (via AES and modern APIs) with enterprise CRM platforms and third-party applications to ensure unified agent desktops and seamless data synchronization. •    Avaya