Senior Specialist - Cybersecurity Production Support
About the role
· Provide end-to-end production support for cybersecurity platforms including Splunk (SIEM), SOAR, and VPN infrastructure ensuring high availability and service reliability. · Monitor security platforms, dashboards, and alerts to ensure continuous operational effectiveness and proactive issue detection. · Manage Incident, Problem, and Change processes in accordance with
ITIL
standards, ensuring timely resolution and proper escalation. · Perform root cause analysis (RCA) for system outages, performance degradation, and security incidents, ensuring corrective and preventive actions are implemented. · Administer and support Splunk use cases, correlation rules, log ingestion pipelines, and performance optimization. · Operate and maintain
SOAR
playbooks, workflows, and automation scripts to enhance incident response and reduce manual intervention. · Support VPN technologies including secure remote access, site-to-site connectivity, authentication mechanisms, and encryption protocols. · Ensure compliance with