Senior Specialist - Design & Delivery

The Senior Specialist - Design & Delivery will be responsible for overseeing the implementation, support, and management of Material Control systems within the Food & Beverage sector and Event Management systems across Qiddiya and SEVEN. This role requires a strong understanding of F&B operations, inventory and material control processes, and event management systems within the entertainment, hospitality, and leisure industries. Key Responsibilities Operations & Support Support the Senior Manager in managing F&B Material Control and Event Management systems to ensure efficient and effective operations. Collaborate with cross-functional teams to identify, recommend, and implement process improvements. Support the closure of ServiceNow tickets related to Material Control and Event Management applications. Develop and maintain system documentation, process guides, and support procedures. Provide training and support to business users and team members on system functionality and processes. Stay updated on industry trends, technologies, and best practices related to Material Control and Event Management systems. Coordinate with Application Operations teams to facilitate smooth project handovers and ongoing support. Provide Level 2 support for Material Control and Event Management applications, coordinating with vendors and third-party providers for Level 3 issue resolution. Monitor system performance, identify areas for improvement, and proactively address operational risks. Coordinate project schedules, resources, and stakeholder engagement to ensure successful delivery and operational continuity. Support Material Control applications, including inventory management, procurement, warehouse management, recipe and cost control, food waste management, and stock management systems. Support Event Management platforms, including event planning, registration, ticketing, venue management, guest management, accreditation, and workforce scheduling systems. Coordinate application integrations with ERP, Finance, CRM, POS, and other business systems. Participate in system enhancements, upgrades, testing activities, and user acceptance testing (UAT). Ensure system configurations, workflows, and integrations align with business requirements and operational objectives. Support data accuracy, reporting, and system governance initiatives. Requirements Bachelor's degree in IT or related field. Minimum of 3-4 years of experience in material control or event management systems within the entertainment industry. Strong service support skills with a proven track record of successful assistance in project delivery.