ServiceNow GRC / IRM Implementation Consultant

Role purpose

• Lead or support the functional implementation of ServiceNow Governance, Risk, and Compliance / Integrated Risk Management capabilities. The role translates approved governance and assurance processes into practical ServiceNow requirements and configurations, supports customer workshops, and helps deliver traceable, testable, and adoption-ready solutions. Requirements · Conduct discovery and process workshops with policy, compliance, risk, BCM, internal audit, control-owner, and technology stakeholders. · Assess current-state processes and define future-state workflows, roles, approvals, notifications, escalations, evidence needs, and reporting requirements. · Configure or guide configuration of applicable ServiceNow GRC/IRM capabilities in line with approved requirements, platform standards, and agreed scope. · Define entity, authority document, policy, control, risk, issue, indicator, continuity, audit, finding, remediation, and evidence relationships where applicable. · Prepare or review functional design documents, user stories, acceptance criteria, configuration workbooks, process flows, and traceability records. · Support data mapping and migration validation for policies, regulatory content, risks, controls, audits, findings, plans, and related historical records. · Support integration requirement definition and functional validation while coordinating technical design and development with the responsible integration team. · Prepare test scenarios; support system integration testing, UAT preparation, defect triage, remediation validation, and business sign-off. · Develop the end user training material and conduct end user training sessions before or after going live. · Provide demonstrations, knowledge transfer, administrator guidance, and functional handover documentation. · Advise stakeholders on practical use of out-of-box GRC/IRM capabilities and identify requests requiring customization, additional licensing, or change control. · Identify scope gaps, dependencies, risks, assumptions, and change requests early; avoid unsupported commitments or undocumented configuration. Benefits Mandatory experience and knowledge · At least 5 years of relevant GRC, assurance, resilience, or ServiceNow consulting experience, including at least 3 years of hands-on ServiceNow implementation exposure. · Hands-on practitioner or implementation experience in at least one of the following domains: Compliance Management, Business Continuity Management, or Internal Audit. Experience in more than one is strongly preferred. · Demonstrated ServiceNow GRC/IRM implementation experience involving at least one relevant product area such as Policy and Compliance, Risk, Audit, or BCM. · Working knowledge of controls, evidence, issues/findings, remediation, approvals, attestations, assessments, reporting, and audit trails. · Ability to facilitate business workshops and convert business needs into implementable and testable functional requirements. · Experience supporting UAT, defect resolution, data validation, and deployment readiness. · Fluent Arabic language proficiency, spoken and written, is mandatory for this role given direct workshop facilitation with Arabic-speaking policy, compliance, risk, BCM, and audit stakeholders. Preferred experience · Experience with enterprise or regulated organizations, especially banking or financial services. · Exposure to regulatory and control frameworks such as