Spa Supervisor for a Thai Spa Salon - Europe

Apt Resources is looking for a Spa Supervisor to oversee the daily operations of a reputable Thai massage salon in Montenegro, Europe. The role combines team supervision and hands-on spa treatment responsibilities, ensuring high service quality, hygiene, and smooth day-to-day operations. The ideal candidate will supervise Spa Therapists, coordinate schedules and treatment assignments, support staff performance, and ensure that all salon standards and procedures are consistently followed. Key Responsibilities Supervise and coordinate the daily activities of Spa Therapists. Prepare and manage staff rosters, shifts, days off, and daily therapist assignments based on operational requirements and appointment schedules. Monitor staff attendance, punctuality, grooming, conduct, and overall performance. Ensure treatments are delivered consistently and in accordance with established Thai spa techniques, treatment protocols, and service standards. Monitor the quality of treatments and provide ongoing guidance, coaching, and support to Spa Therapists. Assist with the training, onboarding, and development of new and existing team members. Perform Thai massage, body massage, and other spa treatments according to qualifications and operational needs. Provide treatment coverage during busy periods, staff shortages, or when required by the appointment schedule. Coordinate therapist availability and treatment allocation to ensure efficient utilization of the team and smooth appointment flow. Monitor guest satisfaction and professionally address service-related requests, feedback, or complaints. Ensure treatment rooms and spa areas are properly prepared and maintained according to established cleanliness, hygiene, health, and safety standards. Monitor spa products, treatment supplies, linen, and other operational materials and coordinate replenishment requirements. Ensure appropriate and cost-conscious use of spa products and supplies by the therapist team. Conduct regular operational checks to ensure compliance with salon procedures and standards. Maintain clear communication between Spa Therapists and management regarding daily operations, staffing, performance, and guest-related matters. Support management with the implementation of operational procedures, service improvements, and quality standards. Promote a professional, respectful, and collaborative working environment and lead the team by example. Together with the Operations Manager, develop and adjust evaluation and motivation programs. Requirements Previous experience as a Spa Supervisor, Senior Spa Therapist, or similar position. Strong hands-on experience in Thai massage and body treatments. Previous experience supervising or coordinating a team of Spa Therapists. Experience preparing staff rosters and organizing daily operational schedules. Good knowledge of spa operations, treatment procedures, hygiene standards, and guest service. Strong organizational, communication, leadership, and problem-solving skills. Ability to balance supervisory responsibilities with hands-on treatment duties. Good command of English. Relevant spa therapy/massage qualifications or certifications preferred. Benefits