Telephone Operator

A Telephone Operator is responsible for handling incoming and outgoing calls, providing information, taking reservations, and assisting guests with their inquiries and requests. A telephone operator in a shared services hotel will play a crucial role in providing excellent customer service and ensuring guests have a positive experience during their stay. Answer incoming calls promptly and professionally. Transfer calls to the appropriate department or individual. Take and relay messages accurately. Provide information to guests regarding hotel services, facilities, and local attractions. Process room service orders, wake-up calls, and other guest requests. Assist with making reservations and bookings. Maintain a log of incoming and outgoing calls. Excellent communication skills and a friendly demeanour. Ability to multitask and handle a high volume of calls. Strong customer service skills and the ability to remain calm under pressure. Knowledge of hotel services and facilities. Proficiency in using telephone systems and basic computer skills. Previous experience in a customer service role or as a telephone operator is preferred Your team and working environment: Diverse, young and vibrant team Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.