VIP Service Agent

Synopsis

• Handle and manage all bookings and related travel journeys for Team's customer circle (VIP, CIP and Khaas/Exclusive members) and Residence. Provide a wide range of travel services and support. Take immediate service recovery decisions and determine quick-fixes to put issues related to clients' travel experience right, and to resolve major and minor issues. Accountabilities
• Handle all VIP, CIP, Khaas/Exclusive and Residence bookings, enquiries, and online booking enginesupport, through application of technical expertise in reservations, ticket issuance and re-issuance
• Manage all redemption bookings, enquiries and requests related to Etihad Guest for the Teams customercircle
• Handle all special requests (i.e. charter flights, helicopter services, etc.) for Teams customer circle incoordination with other service delivery areas (i.e. Network Planning, Hala Abu Dhabi). Manage the entire travel journey related to Teams customer circle or Residence bookings across the globalEtihad network. This task includes strong relationship building with service delivery areas and influencingskills to ensure first class handling