Assistant Learning & Development Manager
About the role
Establishment of Training Tools Compilation and updating of the requisite technical training manuals and tools per field, in collaboration with the Regional Office. Helps in coordinating and supports yearly performance reviews for supervisory staff together with the People & Culture team. Orders and organizes distribution of Training Certificates. Evaluates guest needs from feedback of the guest questionnaires and compiles relevant measures for correction or improvement. Administration Compiles course/training requirements and attendance. Compiles hotel inspection reports, on the job observance. Ensures proper course material and up-dated job descriptions for in-house Departmental Trainers are available for all departments. Continuously adapts them with relevant supervisors to their operational requirements. Counseling of supervisors/employees in training matters (How to
- Train, etc.). Establishes monthly training, quality, and business summary reports according to Hotel's/regional office requirements. Implements hotel Learning & Development standards Co-ordinates up-dating of personal files of employees together with the P&C Team. Ensures that individual development plans are put together on an annual basis for Heads of Departments and below in the property Proper Quality Reporting and action planning implementation according to time frame. Training Training of in-house Departmental Trainers, and selecting of those to cover every required field Conducts co-ordinates and supervises all kinds of internal technical training and courses of the Department Heads and supervisors. Ensures that departmental training schedules are established every month in advance. Co-ordinates training activities in coordination with General Manager, HODs and Area Director of Learning and Development when applicable. Oversees the property induction process and programmes Evaluates and updates property training programmes and initiatives Identifies strategic partners for development and delivery of training when appropriate Drives e-learning within the property Follows up with participants of external courses (including Accor Academy /HERO Learning modules) to ensure learning is applied in the workplace Quality