Guest Service Agent

What you will be doing: As a Guest Service Agent (Front Office); you will have the opportunity to showcase your customer services skill and create memorable moments for our guests from the heart. In this role, you will report to Assistant front office manager on duty on a daily basis and work within a creative and supportive team environment. Some of your key duties will include: Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay. Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis. Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy

• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required. Operate switchboard and guest messaging effectively, handling all calls promptly and professionally. Assist reservations sales calls as required. Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills. Previous experience in Guest Services / Royal Service or similar coordinating position recommended Must have excellent communication skills, both written and verbal Must be highly organized, energetic and possess the ability to work well under pressure Must possess excellent decision-making, relationship, organization and planning skills Must have the ability to manage several tasks simultaneously Must be physically fit in order to lift and move luggage Proficient in the English language (verbal & written), second language is an asset Must be flexible in terms of working hours Must have the ability to handle cash effectively and accurately Physical Aspects of Position (include but are not limited to): Frequent standing and walking throughout shift Frequent kneeling, pushing, pulling, sitting Occasional ascending or descending ladders, stairs and ramps Strong interpersonal and problem solving abilities Fluency in English , additional languages are a plus