Ensure efficient and effective clear communication within the Housekeeping Department, Front Office, Engineering, Royal Service and all other departments Answer all telephone calls within 3 rings and do all necessary follow up, with usage of correct telephone verbiage as set by the Hotel Record all telephone calls and its details in the housekeeping coordinator’s log book or input into Royal Service to ensure proper follow up Use guest names during the process of conversation with guest
Be familiar with the computer systems such as
OPERA
and Swiss/Royal Service. Keep proper records of guest loan items (eg. Extra chairs, foam pillows), and update traces in
OPERA
to track items movement and usage
Communicate blocked and VIP rooms with their preferences and requests to Team Leaders in a timely manner Supervise and ensure that house and room attendants are carrying out all guest requests in a timely manner
Monitor room statuses to ensure clean rooms are available for arrival guests
Be responsible for the safety and security of all the departmental keys, mobi-talks, and iPhones. Take proper inventory of keys, mobi-talk, and iPhones for the department and highlight loss to Assistant Manager immediately. Assist in preparing keys, mobiles or papers to colleagues if need arise. Answers all lost & found queries in a timely manner and follow up accordingly Record all Lost and Found articles correctly and to place items in correctly labeled serial boxes for easy search should guest claim the item Inform Security Department and Duty Manager of any complaints by guests of losses that may require compensation
Ensure the security and maintenance of the lost & found room by not allowing unauthorized entries, with regular clean up and disposal of items after its validity periods
Ensure that safe working practices are followed including emergency procedures Participate in departmental leadership activities as a member of the team
Maintain levels of confidentiality and discretion for guests
Carry out any other duties as and when assigned by the Management of the Hotel and department
Ensure efficient and effective clear communication within the Housekeeping Department, Front Office, Engineering, Royal Service and all other departments Answer all telephone calls within 3 rings and do all necessary follow up, with usage of correct telephone verbiage as set by the Hotel Record all telephone calls and its details in the housekeeping coordinator’s log book or input into Royal Service to ensure proper follow up Use guest names during the process of conversation with guest
Be familiar with the computer systems such as
OPERA
and Swiss/Royal Service. Keep proper records of guest loan items (eg. Extra chairs, foam pillows), and update traces in
OPERA
to track items movement and usage
Communicate blocked and VIP rooms with their preferences and requests to Team Leaders in a timely manner Supervise and ensure that house and room attendants are carrying out all guest requests in a timely manner
Monitor room statuses to ensure clean rooms are available for arrival guests
Be responsible for the safety and security of all the departmental keys, mobi-talks, and iPhones. Take proper inventory of keys, mobi-talk, and iPhones for the department and highlight loss to Assistant Manager immediately. Assist in preparing keys, mobiles or papers to colleagues if need arise. Answers all lost & found queries in a timely manner and follow up accordingly Record all Lost and Found articles correctly and to place items in correctly labeled serial boxes for easy search should guest claim the item Inform Security Department and Duty Manager of any complaints by guests of losses that may require compensation
Ensure the security and maintenance of the lost & found room by not allowing unauthorized entries, with regular clean up and disposal of items after its validity periods
Ensure that safe working practices are followed including emergency procedures Participate in departmental leadership activities as a member of the team
Maintain levels of confidentiality and discretion for guests
Carry out any other duties as and when assigned by the Management of the Hotel and department Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note
Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.