IT Service Delivery Hero (Fixed-Term)

This role, for a duration of six months, will be responsible for overseeing day-to-day IT service operations, leading the local support team, managing stakeholder relationships, and ensuring the delivery of operational continuity across the Accor MEA organization. The successful candidate will act as a key liaison between local teams, regional technology functions, and global stakeholders while contributing to continuous improvement initiatives and ensuring alignment within Accor's established governance frameworks and initiatives. IT Service Operations

• Lead, manage and support the team of two IT Support Specialists, ensuring delivery of high-quality end-user services and adherence to agreed service levels. Ensure timely resolution of incidents, service requests, and technical issues. Track and resolve recurring pain points and share lessons learned with the global Heartist Care community Partner with HR, Finance, Facilities, and other departments to support their operational technology needs. Coordinate with

MEAIT