Laundry Attendant

What do we expect from you? Under the general guidance of the Executive Housekeeper or Executive Housekeeper or any other authorized by the management, ensure the smooth and efficient running of the Laundry and Uniform Issue areas in accordance to the hotel standards. Ensure internal and external guests of the hotel are treated fairly and consistently in a timely manner, receiving high quality, personalized service, and an Engaging, Dynamic Guest Experience. How your day looks like:   Retrieve, inspect, and deliver all guest laundry and dry cleaning from front desk, guest rooms and/or housekeeping staff, washing and pressing according to guest need

• Maintain written records of all dry cleaning and laundry given to contract laundry stating guest’s name, room and full description of garments including count and any special needs
• Prepare, sort, and wash all linens, guests laundry, and dry cleaning for collection
• Prepare and record all guests bills and forward to Housekeeping Office Coordinator  Answer guest inquiries related to laundry and dry cleaning in a timely and professional manner and communicate details to Supervisor  Liaise with dry cleaning company on guests’ laundry items, communicate any losses, damages and items not cleaned Check all accounts received from the contract laundry and check records against invoices Break down invoices putting in correct departments and input in finance tracking system Polish and return guests shoes to their rooms