Patient Affairs Specialist

About metabolic.health: Metabolic Health is a pioneering, technology-enabled healthcare provider focused on transforming metabolic care. The clinic integrates advanced diagnostics, continuous monitoring technologies, and multidisciplinary clinical expertise to deliver highly personalized, data-driven care for patients with diabetes, obesity, and related metabolic conditions. Metabolic Health leverages digital health tools, including CGM, wearable devices, AI-driven insights, and remote monitoring platforms, to improve clinical outcomes and patient experience. Job

Summary

The Patient Affairs Specialist serves as the first point of contact for patients at Glucare Integrated Diabetes Center, ensuring an exceptional experience from registration through to checkout. This role combines patient-facing responsibilities with administrative and coordination tasks to ensure seamless operations and outstanding service delivery in line with Glucare’s values and patient-centered approach. Key

Responsibilities

1.Patient Reception & Registration: Welcome patients warmly and provide a professional, courteous first impression. Register new patients and update existing patient records in the system accurately. Verify insurance details, eligibility, and collect necessary documents. Manage appointment bookings, confirmations, and follow-ups. 2. Patient Experience & Communication: Address patient inquiries in person, over the phone, and via email with professionalism and empathy. Guide patients through the clinic process (consultations, diagnostics, pharmacy, billing). Handle patient complaints or concerns effectively, escalating where required. Support multilingual communication and maintain cultural sensitivity in interactions. 3. Administrative & Operational