Receptionist

Register and process check in for all arrivals. Handle guest check outs efficiently and professionally. Update guest information into the computer after a complete check in. Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure. Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed. Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time. Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. Handle issuance of guest room key cards and ensure effective control for guest security. Check and convey message, mail and package to Guests. Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned. Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each. Handle safe deposit boxes in a accordance with policies and procedurres. Report any unusual occurrences or requested to manager. Be aware of the hotel accident Prevention Policies. Ensure the cleanliness and neatness of front office area. Ensures that all guests are greeted on arrival & departure of the hotel. Review log book, verify outstanding and follow up pending. Identify if any special assignment for the daily. Check Hotel situation, occupancy, functions, groups, VIPs At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations