Receptionist (Guest Relations Agent)

Build positive relationships with guests to ensure a high level of satisfaction Address guest requests, complaints, and feedback promptly and courteously

• Follow up with guests during their stay to ensure comfort and resolve issues
• Handle special requests (VIP guests, anniversaries, birthdays, special needs) Assist guests with travel arrangements, transportation, tours, and local information Promote hotel services, facilities, and ongoing offers Greet guests warmly on arrival and ensure a smooth check-in and check-out process
• Handle room reservations, cancellations, and amendments Answer phone calls, emails, and walk-in inquiries professionally Process payments, billing, and prepare invoices
• Maintain accurate guest records and update the hotel management system  Are you the right fit? – The Suitable Talent Experience as a Receptionist / Guest Relations Agent, Front Office Representative or similar role preferred but not required. 0-2 years related experience or training preferred. Excellent communication and interpersonal skills Strong problem-solving and conflict-handling abilities Ability to multitask and work under pressure Knowledge of hotel PMS systems (e.g., Opera, Fidelio) Customer-focused attitude and cultural sensitivity Additional foreign language is an asset (Russian and German Speaking).

Education

High School Diploma or equivalent.