Reservations Agent

We invite you to join the world of luxury hospitality at Raffles Dubai as our new Reservations Agent to deliver personalized and efficient reservations services to our guests, travel partners and other business sources, ensuring accurate and timely handling of reservations while maximizing conversion, upselling opportunities and revenue in line with Raffles Dubai standards and commercial strategies. The Reservations Agent is responsible for creating a seamless and personalized booking experience that reflects the distinctive service philosophy and luxury standards of Raffles Dubai. This position reports to Reservations & Revenue Manager. Revenue & Pricing Strategy Demonstrate a strong understanding of hotel pricing principles, room categories, rate structures and revenue management strategies across relevant market segments. Understand and follow the hotel's pricing, availability, restrictions and selling strategies as directed by the Reservations & Revenue Management team. Ensure accurate application of rates, packages, promotions, restrictions and booking conditions. Monitor booking enquiries and identify opportunities to maximize room revenue through effective selling and upselling. Escalate exceptional rate, availability or booking requests to the Reservations & Revenue Manager as required. Maximize Revenue & Conversion Convert enquiries into confirmed reservations through personalized engagement, strong product knowledge and effective sales techniques. Identify opportunities to upsell higher room and suite categories, packages and applicable hotel experiences. Apply appropriate selling techniques while maintaining the integrity of the hotel's pricing and revenue strategy. Contribute to achieving departmental targets for occupancy, ADR, room revenue and conversion. Deliver Bespoke Guest Experiences